EKAHAU SUPPORT CONTACT UPGRADE
Installation of the Software unless agreed to as part of an upgrade.Backing up or restoring the Software and/or customer data.Use of the Software in violation of the End-User License Agreement terms and conditions.Unless otherwise agreed to in writing by Ekahau, Support does not cover or include the following: (a) answering general questions on the use of the Software (b) diagnosing and troubleshooting issues or problems relating to the use of the Software and (c) attempting to resolve problems related to the use of the Software.Įkahau will grant You copies of the new subsequent releases of Ekahau Site Survey, Ekahau Pro, Ekahau Survey and/or Ekahau Capture, as applicable to correct design faults, discrepancies or defects in the Software which are generally made available at no additional charge. Support shall consist of assistance via the Ekahau Support Website (“Website”) or telephone but shall be limited to:
THIS EKAHAU MAINTENANCE AND SUPPORT AGREEMENT (“AGREEMENT”) SETS FORTH THE TERMS AND CONDITIONS UNDER WHICH EKAHAU WILL PROVIDE SOFTWARE MAINTENANCE AND TECHNICAL SUPPORT (“SUPPORT”) FOR YOU OR THE ORGANIZATION ON WHOSE BEHALF YOU ARE ENTERING INTO THIS AGREEMENT (“YOU”) IN RELATION TO YOUR COPY OF EKAHAU SITE SURVEY, EKAHAU PRO, EKAHAU SURVEY, EKAHAU CAPTURE AND/OR EKAHAU CLOUD, AS APPLICABLE (THE “SOFTWARE”). Submit support requests & view documentation Request access to the Ekahau Partner Portal Register for upcoming webinars and watch recordings Understand potential issues and ways to resolve them Get a crash course on Ekahau solutions in this 3-hour training Take a deeper dive into the more complex aspects of Wi-Fi Refresh your knowledge and extend your certification
EKAHAU SUPPORT CONTACT HOW TO
Learn the fundamentals of Wi-Fi and how to use Ekahau solutions World-renowned ECSE Training and Certification programs Seamless collaboration between central office and field sites. Wi-Fi performance analytics with automatic issue identification.Ĭollect data to analyze tough to diagnose Wi-Fi problems. Pro-grade Wi-Fi health validation and troubleshooting for mobile. Pro-grade Wi-Fi site survey tool for iOS & Android. Powerful 6 GHz Wi-Fi planning and AI wireless network design. The all-in-one product suite for high performing Wi-FiĢ.4, 5 & 6 GHz diagnostic and measurement device.
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